AI Bots Can Help Retailers Serve Customers
Consumers may have only two to three shopping apps on their phones – even though there is a whole universe of eCommerce companies with mobile apps. Brands and retailers face a dilemma then: How do...
View ArticleFrom Chatroom Buddy To Mall Concierge: The Evolution Of Chatbots
In the 1960s, Massachusetts Institute of Technology professor Joseph Weizenbaum came up with a revolutionary idea: a computer-based script that would take in phrases and generate a response. The...
View ArticleTravel Concierge Coordinates Perfect Trips Through Messaging Apps
People who travel in groups face some tough decisions: Who is going to book the trip, and who makes the final decision on a destination? It’s a dilemma that Jasper Cox and his friends faced when they...
View ArticleShopify Rolls Out Messaging App For Merchants
To condense business conversations and tasks into one place, Shopify has launched a new mobile app dubbed Shopify Ping. Through the app, merchants can manage tasks through messaging without needing to...
View ArticleCan Social Media Make Ordering Takeout Less Frustrating?
Food ordering and delivery have come a long way since reliance on the Yellow Pages and those paper menus stuck into door frames — no one needs to be told that. But a fledgling digital service aims to...
View ArticleFacebook Testing AR Ads In News Feed
Facebook is bringing augmented reality (AR) to its News Feed, providing advertisers with a new way to reach potential customers. A report citing Ty Ahmad-Taylor, vice president of product marketing for...
View ArticleFacebook Reportedly Asks Banks To Share Customer Data
In an effort to provide more services to its users, Facebook has reportedly asked banks to share customer information, such as checking account balances and card transactions, the Wall Street Journal...
View ArticleGoogle Backs Away From Chatbots
A not so very long time ago, chatbots were forecast to be the next big thing in digital ecosystems. Starting with Facebook’s big announcement of its chatbot push at F8 in 2016, all of those forecasts...
View ArticleZuckerberg Wants To Connect Messenger, Instagram, WhatsApp
In an effort to connect messaging functions across multiple apps, Facebook Chief Executive Mark Zuckerberg is looking to integrate WhatsApp, Instagram and Facebook Messenger. The aim is to combine the...
View ArticleApp Annie: Mobile Companies Valued 6X Higher Than Those Without Mobile Focus
Mobile data and analytics company App Annie released its annual report The State of Mobile in 2020, offering a deep dive into the mobile ecosystem in 2019. The annual report offers a perspective of...
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